Jolyn Tan
I am writing to express my disappointment and frustration with the service I received at your store earlier today. Dated: 7th March, 2:20PM - 3:20PM Location: Bedok Mall, Miniso As a loyal customer, I have always appreciated the quality of products and services offered by your establishment. However, my recent experience has left me feeling dissatisfied and concerned. Today, I visited your store at Bedok Mall to purchase an item which was tagged a wrong price. $9.90 instead of $2.90. Unfortunately, the 3 staff members who assisted me seemed to lack adequate knowledge of the refund process. The staff member appeared unsure of how to proceed. To my dismay, I was made to wait for over an hour as they sought assistance from their colleagues and attempted to navigate the refund process. This extended waiting period not only inconvenienced me but also disrupted my schedule for the day. I understand that mistakes happen, and I am usually patient with such matters. However, the combination of the staff's lack of knowledge and the significant delay in resolving the issue is unacceptable. As a customer, I expect a certain level of efficiency and professionalism when dealing with such matters. I sincerely hope that you will address this issue promptly to ensure that other customers do not encounter similar frustrations in the future. Improving staff training and streamlining the refund process can go a long way in enhancing the overall customer experience at your store. I trust that you will take appropriate action to address this matter and restore my confidence in your establishment.
